Enquiry process optimisation
According to our exchange in the chat box, I will be able to identify the topic of your query, so in case support from our Customer Care staff is needed, you will be directed to the Eurofins Genomics expert most-suitable to your enquiry.
I can also store our exchange in the chat box temporarily, so the Customer Care agent can read through it and begin to address the question without you having to repeat it. This will make your experience smoother.