The right answers to frequently asked questions
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Sample Preparation – what are the sample submission guidelines?
An overview of all our sample preparation guidelines can be found here >>
Could I send my samples in 96-well plates or PCR stripe tubes?
Please send your samples in barcode labelled 1.5 ml safe-lock tubes; or for > 48 samples in Eppendorf twin.tec PCR Plate 96, full-skirted, leaving position G12 & H12 empty.
Does Eurofins Genomics perform a QC on my samples before library preparation?
Yes, we do perform a QC of the quantity of your sample.
What should I do if my sample fails the entry QC?
If the amount, concentration or quality of the starting material does not meet requirements for further processing, we will contact you to discuss how to proceed further. If possible, Eurofins Genomics will recommend additional pre-processing steps in order to optimise sample quality.
To what extent can sample material that does not meet specifications be further processed, and who is responsible for the associated costs and risks?
Samples that fail to meet the Incoming Quality Control (IQC) criteria (as defined on our website) may be canceled upon receipt of the IQC report, canceled with replacement samples sent, or processed further at the client’s own risk (in which case the read guarantee is no longer applicable).
If samples pass the Incoming Quality Control but subsequently fail the Library Quality Control, Eurofins will cover the costs of reprocessing the sample. If no sample material is available, we kindly request that you send us new starting material, if possible.
What if my samples contain viruses or infectious materials?
Depending on the type of virus or infectious material in your samples, we may be able to accept them. Eurofins can work with biosafety level L1 and L2 specimens. We do not accept samples with higher biosafety level than S2. GMOs are only accepted with S1 level. For RNA isolation service, please refer to our “Sample preparation and shipping guide for Extraction”.