The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
How long are prepaid products valid?
All prepaid barcode labels, kits, and coupon codes remain valid for five years from the date of ordering, after which they expire.
You can opt to receive an email notification before any of your prepaid Sanger products expire by specifying it in your personal preferences.
What are Tube Labels - when / why do I need it?
Tube Labels are free barcode labels used for error free labelling and identification of your samples in tubes for all kind of Sequencing services. They allow fast processing your sequencing order. You can track the usage status, the usage date as well as the user of the lables under "May Sanger Kits & Labels".
Tube Labels can be ordered online and are free of charge.
When should I use primer barcodes?
If you send your own primers for sequencing, use the yellow primer barcodes to identify them.
An overview of which labels were used when and by whom can be found under "My Sanger Kits & Labels".
Primer barcodes can be ordered online for free.
.
How long will my sequencing data be stored?
We will keep your data 6 months after finishing your reads in your personal account. During this time, you can download and save your data.
How long do you store samples and primers?
For all services, DNA samples are stored for 4 weeks.
Synthesised primers are stored for 4 weeks free of charge.
Storage of synthesised primers for one year is available at additional cost.
Enclosed primers are stored for 10 days free of charge.
Storage of enclosed primers for 6 months is available at additional cost.
During this time it is possible to use the DNA and primer for further reactions.
Premixed samples (DNA mixed with the primer) and pre-cycled samples for the Ready2Load service will be discarded after the order is finished and the data submitted.
Can I send shRNA constructs or other DNA templates with probable secondary structures?
Yes, we accept templates with more difficult sequence structures.
Can you sequence phage or genomic DNA?
Please contact our Customer Support to get the best recommendation for your request.
When do I get my sequencing results?
Overview of delivery times for the majority of our Sanger services:
| NightXpress services |
Data delivery next
business day until |
Regular non-NightXpress
services |
Data delivery next
business day until |
| Mix2Seq NXP |
12 pm CET |
Mix2Seq |
6 pm CET |
| LightRun NXP |
1 pm CET |
LightRun Tube |
6 pm CET |
| PlateSeq Mix NXP |
1 pm CET |
PlateSeq Mix |
6 pm CET |
| |
|
LightRun 96 |
6 pm CET |
| TubeSeq NXP |
12 pm CET |
TubeSeq Supreme* |
6 pm CET |
| |
|
|
|
| |
|
PlateSeq DNA |
6 pm CET |
| |
|
PlateSeq PCR |
6 pm CET |
Please note:
Specified delivery times are mainly depending on sample arrival time in the lab.
For many European cities we are providing coordinated pick-up and transport services using Eurofins DropBoxes ensuring on time delivery in the lab.
However, these logistics services may also be subject to force majeure or unpredictable changes caused by e.g. strikes, accidents, storms, floods. In such events, Eurofins Genomics cannot guarantee the stated data delivery time and is not responsible for delays caused by logistics services.
Additionally, our general terms and conditions (GTCs) apply.