The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
What starting material can be accepted?
For a list of accepted starting material, including the relevant amounts, please refer to Table 1 in Product Specifications.
Where do I get my results and in which form are they delivered?
All raw data (FAST-Q files) as well as the analysed data can be downloaded via your secure online account.
Where should I send my samples?
Eurofins Genomics Europe Pharma and Diagnostics Products & Services Sanger/PCR GmbH
In which format do I have to send the reference sequence?
The reference sequence can be uploaded, when accepting the quote in the sample questionnaire. Please make sure that the file does not exceed 2MB.
How should I send my samples?
- Please use 1.5 ml safe-lock tubes for your templates and primers
- Do not tape or wrap tubes with parafilm. Safe-lock tubes offer perfect sealing and evaporation protection
- Label your template with our free NGS barcode labels.
If you send more than 92 samples then you can also sent the samples in plates. Please use full skirted PCR plates (e.g. Eppendorf or Twin).
For more information and for sample submission for extraction please read our Sample Submission Guide.
(Picture shows the procedure with Sanger Prepaid Barcodes but work the same with free NGS Barcodes)
Only use 1.5 ml
stricker from film
Affix barcode sticker
QR-code visible at front so
it can be read by scaner