FAQs Next Generation Sequencing

Our Eurofins NGS Barcode Labels can be ordered (free of charge) on our website.

Path: “Quick Order” -> “Next Generation Sequencing” -> “Additional Services” -> “NGS Barcodes & UPS labels”

After a few days you will receive your labels. Please stick them on your tubes based on the assignment you made on the Sample Submission Sheet. Please note that we can only accept samples arriving on our laboratory that are labelled with our Eurofins NGS Barcode Labels.

You can also find a list of your Eurofins NGS Barcode Labels at “Account” -> “NGS Barcodes & Coupons” -> “NGS Barcodes”.

 And below a short video how to order Barcodes:

Please select your wished service (for example in the quick order menu on top of the page) and follow the instructions.

Depending on the selected product you might need to raise a quote first.

You can find a guide on how to request a quote here>>

During the ordering process you will be asked to upload your samples via our Sample Submission Sheet. You can find the option to download the sheet directly next to the upload button (please always download the sheet here as it can differ between the products we offer). This sheet requires you to give us more information about your samples, as well as assigning Eurofins NGS Barcode Labels to your samples. 

A short video can be found here:

https://www.youtube.com/watch?v=3W5Nr80hcEQ

If you encounter issues when submitting your order or uploading the sample information Excel file, please check the following common causes:

• Use the latest Excel template downloaded from our website. Older versions or locally saved templates may no longer be compatible with the ordering system.
• If you are submitting individual tubes, the worksheet containing the sample information must be named exactly "Tabelle 1".
• If you are submitting plates, the worksheet name can be chosen freely, but it must not be named "Tabelle 1".
• Verify that all sample barcode names exactly match the barcodes assigned during order creation.
• Please note that the barcode does not contain the letter "O". Wherever it may look like an "O", it is always the number "0" (zero).
• Do not add underscores, spaces, special characters, or make any other modifications to the barcode names.
• We recommend carefully comparing each barcode entered in the Excel file with the barcode provided on the website.
• If a position on a plate (for example, a well) does not contain a sample, do not enter "Empty" or any other text. The system will interpret this as a sample name and validation may fail. If no sample is present, simply leave the corresponding cell blank.

If the issue persists after these checks, please contact our Customer Support team and provide a screenshot of the error message as well as the Excel file used for the submission.