The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
Why do you offer a Premium Service?
Our standard products are designed to deliver high‑quality results as quickly and cost‑efficiently as possible. To achieve this, these workflows run in highly optimized, streamlined processes that do not allow for individual project supervision or iterative adjustments if a specific data yield is not reached.
For projects that require guaranteed data output, dedicated guidance, and active optimization, we offer our Premium Service. Here, a specialized project manager oversees your entire workflow and ensures that the agreed data volume is reliably achieved.
Where can I find the "Premium" order page?
For guaranteed data output, simply order through our Premium page >> —where you can flexibly choose your desired data volume and the ideal product for your available starting material for bacteria, yeast, or fungi.