The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
Sample Preparation – what are the sample submission guidelines?
You can find an overview of all our sample preparation & shipping guidelines here >>
Could I send my samples in 96-well plates or PCR stripe tubes?
Please send your samples in barcode labelled 1.5 ml safe-lock tubes; or for > 48 samples in Eppendorf twin.tec PCR Plate 96, full-skirted, leaving position G12 & H12 empty.
What if my samples contain viruses or infectious materials?
Depending on the type of virus or infectious material in your samples, we may be able to accept them. Eurofins can work with biosafety level L1 and L2 specimens. We do not accept samples with higher biosafety level than S2. GMOs are only accepted with S1 level. For RNA isolation service, please refer to our “Sample preparation and shipping guide for Extraction”.
How should I send my samples?
- Please use 1.5 ml safe-lock tubes for your templates and primers
- Do not tape or wrap tubes with parafilm. Safe-lock tubes offer perfect sealing and evaporation protection
- Label your template with our free NGS barcode labels.
If you send more than 92 samples then you can also sent the samples in plates. Please use full skirted PCR plates (e.g. Eppendorf or Twin).
For more information and for sample submission for extraction please read our Sample Submission Guide.
(Picture shows the procedure with Sanger Prepaid Barcodes but work the same with free NGS Barcodes)
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1
Only use 1.5 ml
safe-lock tubes
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2
Remove barcode
stricker from film
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3
Affix barcode sticker
horizontally
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4
QR-code visible at front so
it can be read by scaner
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Do I need an invoice for customs?
For Switzerland, UK and Norway please add the Proforma Invoice to your parcel (outside pocket).
And please add your address to the pro forma invoice as well.
Where to send my samples
We have several options for sample shipment
Dropbox usage
Please print out the stickers below and put one on the bag / box where your samples are shipped in (within the envelope). This will ensure that your samples are routed savely and fast to our NGS testing laboratory.
Please find your closest dropbox location here >>
👉 [Download the stickers here]
UPS label provided by Eurofins
For your convenience, we offer UPS shipping labels for sample shipments to our Ebersberg facility. Labels remain valid for up to 90 days, making it easy to arrange your shipment whenever needed. Please note that this service supports only biosafety level S1 samples, and does not allow shipments on dry ice.
You can order our UPS labels during the checkout process of your order.
Own courier service
If you use your own courier service please make sure to send your samples to:
Eurofins Genomics FEB / NGS
Building 1
Anzinger Str. 7a
85560 Ebersberg
Germany